Frequently asked Questions:
Escape Rooms
What is an Escape Room?
Escape rooms are room-sized games you play in-person.
Each room has a unique theme, story, and set of puzzles. Work together to complete the challenges inside the room and win in less than the time limit!
Each of our games last for around an hour!
Will I be locked in a room?
No.
Our rooms are never locked, you are free to leave at any point.
What if I am claustrophobic?
Our doors are never locked and are quite spacious, so this has rarely been an issue.
Leaving the entry door open or slightly ajar is always an option. We want everyone to have fun!
If you are curious enough to see the rooms before booking, call or email us to set up a tour!
What if I can't figure out a puzzle?
We offer unlimited hints, and never hint shame!
Unlimited hints are great for players focussed on having fun rather than the challenge!
If we feel like you may need a nudge in the right direction, your Game Master might ask if you would like a hint. Consider asking for the hint, as our games are challenging.
Sick policy
If you are feeling ill or have a cough or sneeze we ask you to reach out ahead of time so we can reschedule, offer store credit, or refund you. Escape Rooms are not worth getting yourself or others sick.
Is there an age limit?
Our games are intended for adults, we do not offer children's pricing.
Our Escape Games are designed for players aged 12 and higher. Parts can be quite the challenge! We've had thousands of players enjoy our games, and not everyone wins. Nearly everyone needs a hint from the Game Master!
In our experience, children younger than 10 (especially those who have not done an escape game before) tend to be the most distracting and destructive players, and overall put our staff on edge.
Can you play the escape room play intoxicated?
No.
If you are noticeably intoxicated we may ask you to leave or reschedule your game to another date.
Staying safe and having fun are our priority. Save the victory shots for after the game!
(An activity requiring you to think critically may need your full brainpower... Doctors, attorneys, and the former Mayor of Fresno have all played... and lost!)
Are there live actors?
Nope!
Booking An Escape Room
How much is a reservation?
Our Escape Rooms are $39.99 per person Monday through Thursday and $41.99 Friday through Sunday.
To make a reservation, a deposit of one player is required. All other players can complete the payment online or in our lobby the day of.
Reservations are highly recommended. Online reservations can be made 2 hours in advance. If you are looking to play in less than 2 hours call or text (559) 840-1579.
We recommend important reservations to be made up to 2 weeks to 6 months in advance.
How many people can play, and can I add extra guests to my booking?
Each room has a maximum of 8 players.
As long as your booking is less than the maximum, you can bring additional players up to the maximum.
How do I apply a gift card or coupon?
Apply coupons and gift cards at checkout.
Can I see the rooms before making a reservation?
Absolutely.
Call, email, or stop by!
Are your rooms private?
Our games are always private for no extra cost!
The only players in the room with you are the ones you bring along. (Don't bring more players than the maximum capacity for the room!)
I've already made a booking, but I need to change my party size!
As long as one player still plans on playing the escape room after you've made the deposit, it is not necessary to contact us. The total number of players will be adjusted in our lobby the day of!
Somebody in my party can't make it, what do I do?
As long as there is at least one player in attendance, you can play the escape room!
If it is more than 24hrs in advance contact us to reschedule.
How do I reschedule or cancel?
Bookings canceled or rescheduled 24hrs in advance will be eligible for a full refund or store credit. Bookings canceled or rescheduled in less than 24hrs will be eligible for store credit and will lose the deposit.
To cancel or reschedule, contact us.
(559) 840-1579
info@nextgenescape.com
Do you allow walk-ins?
If you are wanting to do an escape room on a whim, give us a call to see if we can accommodate your group!
WAIVERS
Every player is required to sign liability waivers before playing our escape games. In the case of players 17 and younger, guardians can complete the waiver for them.
Complete waivers by using the link included in your booking's confirmation email.
Waiver can also be completed during check-in prior to the start of your game.